Shipping & Delivery
Your ZAIGRA is made especially for you, carefully packed and shipped only after your personalized design has been approved and production is complete.
Production time and delivery time are separate. Below you’ll find everything you need to know about how long your order takes and how it reaches you.
Production Time
Standard Production
Up to 5 working days
Included with your figurine at no additional production cost.
Express Production
Up to 3 working days
Available for +€25 per figurine.
Production begins once we have received all required photos and information. Time spent waiting for your approval, correction request or additional information is not included in the production period.
Shipping
Once your figurine is finished, carefully checked and securely packed, we’ll prepare it for delivery.
European Union
Free standard delivery on all orders to supported EU countries.All personalized orders are paid in advance. Available delivery options and supported destinations are shown during checkout.
Bulgaria
Free standard delivery on all orders.Because every ZAIGRA figurine is individually created and personalized for you, all orders must be paid in advance before we begin creating your design.Cash on delivery is not available.
Delivery time is separate from production time and may vary depending on the destination and delivery service.
Packaging & Damage Protection
Carefully Packed for the Journey
Every ZAIGRA figurine is carefully checked and securely packed before leaving us. We use protective packaging designed to help keep your personalized figurine safe during delivery.
What If My Figurine Arrives Damaged?
If your order arrives damaged, contact us as soon as possible and send us clear photos of the figurine and the packaging. We’ll review what happened and help you with the appropriate solution.
Mixed Standard & Express Orders
Ordering More Than One Figurine?
If your order contains both Standard and Express Production items, we’ll ship the complete order together once all figurines are ready.
If you’d like the entire order produced within the Express timeframe, you’ll have the option to upgrade the remaining eligible figurines to Express Production.
One order. One carefully packed delivery.
Ready to Create Your ZAIGRA?
Choose your figurine, upload your photos and we’ll take care of the rest — from your personalized 3D design to the finished figurine delivered to you.