Last updated: October 2026
At ZAIGRA, we respect your privacy and take the protection of your personal information seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have when you visit our website or order a personalized ZAIGRA figurine.
1. Who We Are
ZAIGRA is an online store for personalized 3D figurines created from customer photographs and instructions.
The website is operated by:
[Legal Company Name]
[Company Registration / VAT Number]
[Registered Address]
Bulgaria
Email: office@zaigra.com
These details will be completed before the store begins accepting orders.
2. Information We Collect
Depending on how you use our website, we may collect information such as:
- your name;
- email address;
- billing and delivery address;
- telephone number where required for delivery;
- order and transaction information;
- products and options selected;
- messages and instructions you send us;
- photographs uploaded for creating your personalized figurine;
- design correction requests and approvals;
- technical information related to your use of the website;
- information required to provide customer support.
We only collect information that is reasonably necessary to operate our website, process orders and provide our services.
3. Photos You Upload
ZAIGRA requires customers to upload photographs so that we can create personalized 3D designs.
Your uploaded photographs may be used to:
- create your personalized 3D model;
- prepare previews for your approval;
- make requested corrections;
- produce your figurine;
- provide support relating to your order.
We do not acquire ownership of your photographs when you upload them.
Please only upload photographs that you have the right or permission to provide to us.
4. Photos of Other People
Your order may include photographs of another person, your partner, family members or other individuals.
By uploading these photographs, you confirm that you have the necessary right or permission to provide them for the purpose of creating the requested personalized product.
Please do not upload photographs of individuals where you do not have the appropriate permission to use them for this purpose.
5. How We Use Your Information
We may process your personal information to:
- process and manage your order;
- create your personalized 3D design;
- communicate with you about your order;
- provide previews and process design approval;
- handle corrections;
- process payments;
- arrange delivery;
- respond to questions and customer-service requests;
- maintain records required for accounting, tax or legal purposes;
- prevent fraud and protect our website and business;
- comply with applicable legal obligations.
6. Legal Bases for Processing
Where applicable under the GDPR, we process personal data on one or more of the following legal bases:
Performance of a contract — when processing is necessary to create, sell and deliver your personalized order.
Legal obligation — where we are required to retain or process information for accounting, tax or other legal requirements.
Legitimate interests — where reasonably necessary to operate, secure and improve our business and services, provided those interests do not override your rights.
Consent — where applicable, for activities that require your consent, such as certain marketing communications or non-essential cookies.
7. Payments
Payments may be processed by third-party payment providers.
ZAIGRA does not need to store your full payment-card details when payment information is processed securely by the relevant payment provider.
The payment provider may process your information according to its own privacy policy and legal obligations.
The specific payment provider used by ZAIGRA will be identified on the website when payment services are activated.
8. Delivery
We may share the information necessary to deliver your order with our delivery and logistics providers.
This may include your name, delivery address, telephone number and other information reasonably required to complete delivery.
We only provide information necessary for the relevant service.
9. Service Providers
We may use trusted service providers to help operate ZAIGRA, including providers of:
- website hosting;
- payment processing;
- email services;
- delivery and logistics;
- website security;
- analytics;
- technical services.
These providers may process personal information only where necessary to provide their services and subject to applicable data-protection requirements.
10. How Long We Keep Your Information
We do not keep personal information longer than reasonably necessary for the purposes for which it was collected or where retention is required by law.
Order, invoice and transaction records may be retained for periods required by accounting, tax and other applicable laws.
Uploaded customer photographs and design files used for personalization may be deleted after the order has been completed and any reasonable period required for customer support or handling potential issues.
Before launch, ZAIGRA will specify the applicable retention period for customer-uploaded photographs.
11. Using Customer Figurines for Marketing
We will not automatically use your personal photographs or personalized figurine as promotional material simply because you placed an order.
If we would like to use identifiable customer photographs or personalized designs for marketing, social media or portfolio purposes, we may request appropriate permission where required.
Refusing such permission will not affect your order.
12. Marketing Communications
We may send promotional emails or other electronic marketing communications where permitted by law and, where required, after receiving your consent.
You can withdraw your marketing consent or unsubscribe from marketing communications at any time.
Transactional communications necessary for your order — such as order confirmations, design previews, approval requests and delivery information — are not marketing communications.
13. Cookies & Analytics
ZAIGRA may use cookies and similar technologies required for the website and online store to function correctly.
With your consent where required, we may also use analytics or marketing technologies to understand how visitors use the website and improve our services.
More information will be available in our Cookie Policy and cookie-consent interface.
14. International Data Transfers
Some service providers we use may process information outside Bulgaria or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.
15. How We Protect Your Information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service or storage system can guarantee absolute security.
16. Your Data Protection Rights
Depending on applicable law, you may have rights including the right to:
- request access to your personal data;
- request correction of inaccurate information;
- request deletion of personal data in certain circumstances;
- request restriction of processing;
- object to certain processing;
- receive certain personal data in a portable format;
- withdraw consent where processing is based on consent;
- lodge a complaint with the competent data-protection authority.
Some rights may be subject to legal exceptions, including situations where we are required to retain certain records.
17. Requests About Your Personal Data
To exercise your data-protection rights or ask a privacy question, contact:
Please provide enough information for us to identify the relevant account, order or request.
We may need to verify your identity before fulfilling certain requests.
18. Children
ZAIGRA is intended for customers capable of entering into a purchase agreement.
Parents or guardians ordering figurines involving photographs of children should ensure that they have the appropriate authority to provide those photographs.
We do not knowingly seek to collect personal information directly from children for the purpose of allowing them to independently purchase products.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal requirements change.
The current version will always be published on this page together with its latest revision date.
20. Contact
For questions about this Privacy Policy or how ZAIGRA processes personal information, contact: